Privacy Policy
Below is our policy detailing how we (Pause & Be Travel) collect, use, share, store, and protect your personal information, particularly information gathered through our website, www.pauseandbetravel.com.
Our website may contain links to third-party websites. We have no control over or responsibility for those websites, nor does this Privacy Policy apply to those sites. We recommend reviewing their privacy policies before engaging with them.
We may update this Privacy Policy from time to time, so we encourage you to review it periodically to stay informed of any changes.
Pause & Be Travel is a female-owned company, not a multinational corporation. We sell travel experiences, not your data. You trust us with your vacation plans, and we believe you should be able to trust us with your privacy too.
Making travel arrangements requires you to share sensitive personal information, such as passport details. We take every precaution to safeguard this information and share it only when necessary to organize your trip.
Like most websites, we automatically collect some data as you browse our site. This may include personal information such as your IP address. Generally speaking, we use this data to maintain our website and monitor traffic. We also purge unnecessary data when we no longer need it.
We advertise through online ad networks such as Google AdWords, Microsoft Bing, and Facebook (including their AI services). These platforms use tracking "pixels" on our website, which may monitor your activity (pages visited, links clicked, etc.) as you browse our site and others. This data is primarily used to personalize ads to you on these networks.
If you are uncomfortable being tracked, there are several ways to opt-out, which are outlined below under the "Online Advertising" section. Opting out is entirely your choice and, in most cases, will not affect your ability to browse our site or purchase products.
We are dedicated to protecting your privacy and making sure you feel comfortable using our website. If you have any questions or need clarification about anything in this policy, please feel free to contact us.
You can browse most of our website without needing to provide any personal information. However, we do collect certain information that you provide to us when you:
The information we collect may include your name, address, phone number, email address, the content of any messages, comments, reviews, or surveys you submit to us, and recordings of phone calls made to our offices.
When you book travel with us (or request a quote for travel), we may request or require additional personal information to arrange your trip, process payments, provide required details to airlines and other travel vendors, apply for foreign travel visas, comply with laws and regulations, and ensure your safety, wellbeing, and comfort. This additional information may include:
If you apply for a job with us, we may request:
Your personal information may be submitted to us by others in the following circumstances:
When you visit our website, read our emails, watch our videos, click on our online advertisements, visit our social media profiles, or engage with us in other ways, we and our partners may automatically collect certain information. Examples of this information include:
This information may be collected by our website and stored on our server or in our database, or it may be collected and stored by our partners. We use various technologies to collect and store this information, such as:
For more information on how we use tracking technologies, see Online Advertising, Remarketing, and Third-Party Tracking below.
We are committed to keeping you informed and inspired for your travels. While we currently do not have an active newsletter, we plan to introduce one in the future. Once launched, we will send out periodic updates, travel tips, and special promotions to subscribers through our trusted partner, Mailchimp — one of the world’s most popular and reliable email service providers.
When you choose to subscribe to our mailing list, rest assured that your data will be handled securely. You can always review Mailchimp’s Privacy Policy for more information on how they manage your personal data.
After you book with us or return from travel, we may send you an email requesting feedback about your experience and satisfaction with our customer service or your trip. Your responses will be stored securely by us, and we may use this feedback for future marketing efforts.
We accept payments by credit card. All payments are processed by OPN PAYMENTS on our behalf.
Your payment information is securely stored by OPN PAYMENTS according to their privacy policies. You can review OPN PAYMENT's Privacy Policy for more information on their website: https://www.opn.ooo/th-en/
We maintain profiles or accounts on Facebook, Instagram, Pinterest, Twitter, YouTube, X, and other social media sites. We encourage you to interact with us on these platforms. However, your use of these platforms, any content you post there, and any information collected by them, is governed by their own terms of use and privacy policies, which we encourage you to review.
Some pages on our site include social media features and widgets, including features to "like" or share specific travel products or pages from our site on Facebook, Twitter, Pinterest, or other social media sites. These features may collect information such as your IP address and which page you are visiting on our site, or set a cookie to identify you or enable the feature to function properly. These features are hosted by third parties, and your interactions with them are governed by the privacy policy of the company providing it.
With your permission, we may use comments about our service and products that you have provided on our social media profiles in our advertising or on our website.
In addition, our social media platforms may employ AI technologies to assist with the personalization and targeting of content or advertisements based on your preferences and interactions. This may include analyzing your social media engagement to deliver more relevant offers or promotions. Please be aware that the use of AI technologies is governed by the privacy policies of the respective platforms.
We use the information we collect to conduct our business operations and enhance your experience with us, including but not limited to:
We retain information related to completed bookings or payments, proposals, printed booking requests, and communications with us indefinitely. Information for incomplete bookings is also stored indefinitely.
Some of the information we automatically collect, including your IP address, may be used for the following purposes:
If you complete a service or product survey, we may use your review (along with your name, if you have opted to show it) in full or in part on our website or in printed and/or online advertisements to promote our business or products. We also use other comments about our service and products that you have provided on our social media profiles, in surveys, in our communications with you, or on other websites, in our advertising. We retain reviews indefinitely, or until you request that we delete them.
From time to time, we may offer you the opportunity to participate in surveys. If you participate, we may request some personally identifiable information from you, such as your name and email address. Participation in these surveys is completely voluntary. We use the information you provide only to conduct the survey. We will not use it for any other purpose, unless otherwise stated and with your explicit consent. While we may use a third party to conduct these surveys or contests in the future, at present, we are handling them ourselves.
We use Google AdWords, Microsoft's Bing Ads, Facebook, and other advertising platforms to serve online ads promoting our business and travel products, both in search engines and on other websites. Some of this is done through "remarketing," which displays advertisements relevant to pages or products you have previously viewed on our website. We do this to offer tailored advertisements that may be of interest to you if you have shown an interest in our products.
To achieve this, our site utilizes tracking scripts from Google AdWords, Bing Ads, Facebook, and may also use tracking pixels and scripts from other third parties. These technologies collect information about your use of our website over time to display remarketing ads relevant to your interests and/or to measure the success of our advertising campaigns. Additionally, AI technologies from these platforms may analyze your browsing behavior and preferences to further personalize ads and enhance targeting. These third-party tracking pixels and scripts may set cookies on your browser and use various tracking technologies, as described above under Information that may be automatically collected.
The information collected by these companies, and other third parties through their tracking pixels, scripts, and AI technologies, is stored and processed by them and is subject to their own privacy policies and practices. We encourage you to familiarize yourself with their privacy policies and terms of use. For information on your rights and choices regarding tracking and online advertising, including how to block or opt-out of such tracking, please see the section on privacy choices below.
For advertising purposes, we may occasionally use information about our customers to generate a "lookalike audience" or "similar audience" of prospective customers through platforms such as Facebook, Google, or other advertising networks. This allows us to target advertisements to potential customers who appear to have shared interests or similar demographics to our existing customers, based on the platforms' own data and their AI technologies.
We typically do this by securely uploading a list of email addresses. These platforms, such as Facebook, irreversibly hash (encrypt) the list before processing it. The hashed data is then matched against their user base to create the lookalike audience, after which the uploaded list is deleted and not used for any other purpose. We do not have access to the identity of anyone in the lookalike audience, unless they choose to interact with our advertisements.
These platforms may use their own AI algorithms to identify patterns in behavior and interests to improve the accuracy of lookalike audiences. We believe that generating lookalike audiences in this manner poses minimal risk to the privacy of our customers, as the process is anonymized and handled by the platforms themselves.
If you wish to opt out of being included in "similar audiences" in Google, you can adjust your preferences in your Google Ads Settings. For more information on managing your online advertising preferences, see the section on Online Advertising below.
We use Google Analytics and may use other third-party analytics tools to help us collect data and measure traffic and usage trends for our website. These tools assist us in understanding the interests and demographics of our users as a whole, evaluating the performance of marketing campaigns and channels, analyzing how people interact with our website, and continuously improving our website, booking process, site content, accessibility, and customer experience.
The data we collect through these tools is generally aggregate data that does not personally identify individual users but instead provides insight into overall trends. To further protect user privacy, we have enabled an optional feature in Google Analytics to anonymize IP addresses, ensuring that your full IP address is not stored or processed.
These analytics platforms may use AI technologies to enhance data analysis, identify patterns, and provide deeper insights into user behavior. For example, AI may help predict trends, recommend optimizations, and improve the accuracy of audience segmentation.
If you prefer not to be included in Google Analytics tracking, you can use the Google Analytics Opt-Out Browser Add-on. Additionally, some analytics platforms provide their own privacy controls to help manage your data preferences. For more details, see the section on Your Rights and Choices below.
We may use aggregate data and information that does not personally identify you, including information that has been de-identified or anonymized, for various purposes. This data helps us understand usage trends, improve our services and website, develop marketing strategies, and enhance customer experiences.
We may share such non-identifying information with third parties, affiliates, and business partners, including for research, analysis, and marketing purposes. This information may also be used by us or shared with third parties to enhance automated decision-making processes, such as through AI tools that help analyze patterns and improve our offerings.
We store aggregate and non-identifying information indefinitely, without obligation to you, except as prohibited by applicable law.
We may occasionally use location data automatically collected by tools such as Mailchimp (once launched) or other third-party services to send targeted emails for promotional or legal purposes. This data helps us provide more relevant content based on your general geographic region, such as location-specific travel promotions or important legal notices applicable to your area.
We do not use geographic information for any other purposes, nor do we track your real-time location. Any location data used is typically limited to city, region, or country-level information, and we ensure that it is handled in accordance with our privacy practices and applicable laws.
Some of these tools may also utilize AI technologies to further refine geographic targeting, helping us improve the relevance and effectiveness of our communications.
We may receive your personal information from third parties in various contexts, such as:
We do not use personal information provided by others for any purposes beyond those stated above. If you wish for your information to be deleted after receiving such a referral or being listed as a contact, you may request this, and we will promptly remove it from our records unless required by law to retain it.
Sharing Your Information
We take your privacy seriously and will never sell your personal data to any third party for advertising or any other reason. Ever. However, there are instances where we may need to share your personal information in order to provide you with our services, ensure your safety, or comply with legal requirements.
We may share your personal data in the following ways:
Additionally, in the event of a merger, acquisition, bankruptcy, or reorganization of Pause & Be Travel, your personal information may be transferred to the new entity as part of the transaction.
We may also share your personal data with third parties involved in your travel arrangements, including:
We will never share your information for any other purpose without your explicit consent.
We believe in giving you control over your personal information. Below are the choices available to you regarding how we handle your data:
If you would like to review, update, correct, delete, or request a copy of the personal information you’ve provided to us, or if you’d like us to remove your name, comments, or reviews from our website, social media profiles, or advertising materials, please contact us directly.
We will do our best to accommodate your request. However, please be aware that we may not be able to modify or delete certain information in all circumstances, particularly if we are required to retain it for legal, regulatory, or business reasons.
Our website uses cookies and tracking pixels to enhance your browsing experience and help us measure website performance and user behavior. Here's how these technologies work and how you can manage your preferences:
Cookies are small files stored on your device that help websites remember your preferences, login details, and browsing activity. Most web browsers automatically accept cookies, but you can modify your browser settings to:
You can also clear existing cookies for specific websites or all websites. If you use multiple browsers or devices, you’ll need to adjust the settings in each browser separately.
Please note that blocking or limiting cookies may negatively impact your browsing experience. Some website features may not function correctly without cookies, including the ability to make a booking on our website.
Many browsers offer a privacy mode (such as Google Chrome's Incognito Mode or Microsoft Edge's InPrivate Mode) that accepts cookies during your session but deletes them when you close your browser.
For more information on managing cookies, or to check if cookies are enabled in your browser, visit an online cookie-checking tool.
"Do Not Track" (DNT) Signals
Do Not Track (DNT) is a browser setting that sends a request to websites and web services to stop tracking your activity.
While our website does not track personal information about your browsing activity over time, the third-party tracking tools we use — such as Google Analytics, Facebook, and other advertising platforms — may respect DNT signals based on their policies.
To learn more about Do Not Track, check if you're being tracked, or enable DNT in your browser, visit:
We use Google Analytics to collect data about website traffic, usage trends, and user behavior to improve our website, booking process, and overall customer experience. Google Analytics also incorporates Artificial Intelligence (AI) and machine learning to provide deeper insights, detect anomalies, and optimize our marketing efforts.
If you prefer not to have your data collected and used by Google Analytics, you can specifically prevent this by downloading and installing the Google Analytics Opt-out Browser Add-on. This add-on is available for most major browsers and allows you to control your privacy settings easily.
For more information and to download the add-on, visit: ➡️ Google Analytics Opt-out Browser Add-on
Google, Microsoft, Facebook, and other ad networks may tailor the ads they serve based on your interests, pages you’ve visited, web searches you've done, and other data they gather while you browse sites they manage or that use their tracking pixels. These platforms may also use AI technologies to enhance ad targeting by predicting your preferences and behavior.
To modify your interests or turn off personalization for ads served by Google, you can visit Google's Ad Settings. You can also turn off ad personalization with Google's Interest-Based Advertising Opt-out browser plug-in, which opts you out of the advertising cookie that Google uses to show you interest-based ads.
To turn off personalization for ads served by Microsoft, you can visit Microsoft's Ad Settings.
To modify your preferences or turn off personalization for ads served by Facebook, you can visit Facebook's Ad Preferences.
In addition, on your iPhone, iPad, or Android device, you can change your device settings to opt out of interest-based ads.
Many of the companies that display interest-based advertising are members of the Network Advertising Initiative (NAI) and/or Digital Advertising Alliance (DAA). To learn more about interest-based advertising and how you may be able to opt-out of interest-based advertising, tracking, and/or sharing of tracking data by their members, visit their online resources at:
Other resources (not affiliated with NAI or DAA) include TRUSTe's Preferences Manager or, for EU residents, Your Online Choices.
Please note that if you opt-out of interest-based advertising using any of these methods, the opt-out may only apply to the specific browser, device, or account from which you opt-out. Further, opting-out only means that the selected advertising platform(s) should no longer deliver certain interest-based advertising to you, but does not mean you will no longer see any online ads or stop seeing targeted content and/or ads from other ad networks. We cannot be responsible for the effectiveness of, or compliance with, any third-parties' opt-out options or programs.
To unsubscribe from our email list or request deletion of your email data, please refer to the instructions provided above in the Privacy Choices section.
If you wish to opt-out of receiving printed catalogs or other printed advertisements via postal mail, please contact us to request removal from our mailing list.
We are a Thailand-based business that targets both European residents or consumers, as well as U.S. and Australian/Oceanic residents.
If you are a "data subject" in Europe, you may have additional rights in relation to your personal data under the EU's General Data Protection Regulation (GDPR).
For U.S. residents, data protection rights are governed by various state and federal laws, such as the California Consumer Privacy Act (CCPA), among others. These regulations grant certain rights to individuals regarding the collection, use, and sale of personal information.
In Australia and the Oceanic region, privacy rights are protected under the Privacy Act of 1988, as well as additional regional and sector-specific regulations, which govern how personal data is collected, used, and shared.
If you wish to discuss or exercise any of these rights, please contact us.
We use industry-standard physical, electronic, and organizational safeguards to protect your personal information against loss, theft, unauthorized access, or disclosure. These safeguards include, but are not limited to:
While we take these measures to ensure the protection of your personal information, please note that no system is completely secure. We continually evaluate and enhance our security practices in response to new technologies and potential risks.
We prioritize your security by implementing SSL (TLS 1.2) encryption, the current industry standard for bank-grade website protection. Whenever you visit our website, make a booking or payment, or submit any information through our site, your data is transmitted securely using 256-bit SSL encryption. You can verify this by looking for the padlock icon in your browser.
To provide an added layer of security and trust, we use an "Extended Validation" (EV) SSL certificate issued by a trusted certificate authority. This certificate not only encrypts your connection but also confirms our company’s identity. As a result, many browsers display our company name in green in the address bar, ensuring that you are on our legitimate website and not an imposter’s site.
We continuously review and update our server configuration to ensure we are using the most secure SSL ciphers and features. However, please note that secure SSL encryption also depends on the compatibility of your device or browser. We recommend using the latest version of a popular browser to ensure the best security. To check your device for vulnerabilities, you can visit HowsMySSL.com.
When you begin a booking on our website, we place a session cookie on your device. This cookie ensures that only the device and browser you are using have access to your booking and the information you’ve entered. If there is inactivity for a certain period of time, the session will expire, and you will no longer be able to access the booking through that browser.
Once you finalize your booking, we remove the cookie, ensuring that no one, including yourself, can access the details you entered during the process.
Currently, we do not offer a "my account" feature, meaning that your personal or purchase information cannot be accessed through our website by you or anyone else.
If you are using a shared computer to make a booking, payment, or provide any personal information through our website, we recommend that you take precautions such as closing your browser or clearing your browser history to prevent others from accessing your information.
Unlike many companies that store customer data across distributed cloud servers or data centers, our website and customer database are hosted on a dedicated server in Thailand, using an enterprise-grade database managed by a professional team of hosting experts. We have taken extensive measures to secure access to this server with multiple layers of security. As a small company, we are able to limit access to this server to only a few trusted individuals, ensuring a high level of security. (In matters of security, we believe that smaller, more focused systems can be more secure than larger ones.)
As mentioned earlier, we do work with third parties to manage our mailing list, product and service reviews, and occasional surveys. However, the personal information shared with these third parties is generally limited to your name, email address, and the products you have purchased. We choose these companies based on their strong reputations for security, and we trust them to implement appropriate measures to safeguard your data.
Where practical and possible, we strive to delete personal information after it is no longer needed or unlikely to be useful, including (but not limited to):
In the unlikely event that we become aware of a security breach (either on our server or with one of the third parties we employ) that may have exposed your personal information, we will notify you as soon as reasonably possible and inform you of what information may have been exposed. If you are concerned that your privacy may have been compromised, please don't hesitate to contact us.